A UK academy. An international outlook.Registered in England & Wales

Past programme · November 2025

Retail Banking Transformation: British Experience

British perspectives on customer experience, digital innovation and responsible retail banking transformation.

Participants gathered for a group photograph — MBF Academy programme archive

Photographs from this programme in the academy archive.

United Kingdom

Programme overview

British perspectives on customer experience, digital innovation and responsible retail banking transformation. The programme brought these themes together through an international professional-learning perspective.

Learning highlights

Agenda at a glance

  • The UK retail banking landscape and digital transformation
  • Customer experience, financial inclusion and ESG integration
  • Compliance, risk management and responsible AI
  • Product design, financial literacy and innovation
  • Digital commerce and banking services for MSMEs